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Corporate Office Address
701 N. Green Valley Parkway
Ste. 200
Henderson, Nevada, 89074
702–990–3344 voice
702–446–8021 fax
Additional Locations
California: 619–817–8168
Texas: 713–568–5770
Toll Free within United States
1–877–446–0129
Outside United States
001 702-990-3344
“I just wanted to take a moment to touch base and let you know I have received and accepted a job offer yesterday from Greenspun Media. They had received my resume from someone at your office a couple of months ago and I had interviewed with both the Vice President of Administration and Facilities, as well as with the President of the company. I cannot thank you enough for your help – I actually received several calls as a result of your email blast and Greenspun was the company that I felt would give me the best opportunity, both monetarily and with job satisfaction. I will be the Executive Assistant to both executives.”
Thank you again – it was a pleasure to meet you and I sincerely appreciate you reaching out to me and your contacts on my behalf.
Susan Gersh,
Las Vegas, NV
Education
UNIVERSITY OF NEVADA, LAS VEGAS
Master of Business Administration, Services Marketing Concentration, Dec. 2001.
Bachelor of Science, Business Management, Honors College, Dec.1998, summa cum laude.Languages
Trilingual in German, Spanish, and English.Professional Experience
www.VEGAS.com Spanish Content Manager
www.Mexico.com Content Manager 06/03 –- Present
- Successfully implemented and oversaw the multi-million dollar launch of the Spanish-language version of VEGAS.com, involving consistent cross-functional efforts including engineering, software development, call center, marketing and sales
- Localized and translated tens of thousands of records for initial launch of site
- Responsible for staff training and development and all aspects of operation
- Write original Spanish-language reviews of Las Vegas shows, hotels, restaurants, etc.
- Work on cross-functional teams to develop solutions for workflows, functionality of new applications, feasibility of new projects, product integration, product management processes, etc.
- Developed content structure, sections, layout, and categorization of English-language site Mexico.com
- Develop Spanish ad campaigns, marketing materials, slogans, and trademarked phrases
- Collaborate with outside advertising company on Spanish press materials
- Research and negotiate potential online buys and offline advertising campaigns
- Research product expansions and partnerships for Spanish and English sites
- Keep abreast of changes, trends, research, and new data in the Hispanic marketplace, especially the online travel segment
Twin Translations Owner 9/02 – Present
- Develop customized texts and marketing campaigns for hundreds of clients in the European Union and in the U.S. -- clients include many Fortune 100 companies, i.e. Sony and IBM
- Specialize in legal, marketing and IT translations (for web, print, audio guides, etc.) in Spanish, English and German, including website localizations
- Manage extensive multilingual projects and perform quality assurance on all projects
- Developed pricing strategy to maximize both revenue and customer satisfaction
- Actively recruit, instruct, and manage freelance translators
Caesars Palace Hotel and Casino Manager, Hotel Operations 2/02- 9/02
- Managed day-to-day operations of a hotel tower, conducted meetings with subordinates to ensure compliance with established practices, implemented new policies, kept employees abreast of current standards and procedures, recommended guidelines to determine acceptable cleanliness levels
- Maintained interface with hotel-casino department administrators to ensure compliance with standards. Prepared reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions
- Coordinated, supervised and managed up to sixty employees (non-exempt employees and assistant managers), enforced company and department policies
- Performed disciplinary action, developed new, interesting ways to reward employees
- Mentored individual employees to further their English and customer service skills
- Evaluated customer satisfaction surveys and addressed problem issues in department
- Worked with the Culinary Union’s rules and regulations while enforcing company standards
- Prepared and presented monthly employee meetings, focusing on training, rules enforcement, and problem correction
University of Nevada, Las Vegas
Graduate Assistant, Marketing Dept. 1/00 –12/01
- Assisted professors in administration and research for publications, substitute-taught occasional undergraduate classes, helped create contacts with the business community
- Used statistical tools (SPPSS) to develop reports and perform market analysis for Dean of College
- Grader for many undergraduate classes, including marketing research, marketing services, marketing strategies, product development, and international business
Mandalay Bay Resort and Casino, Las Vegas, NV
Executive Assistant,
Latin American Casino Marketing Department 2/99 – 10/99
- Attended to high-end casino customers’ needs, evaluated casino play, performed financial transactions at casino cage, organized large events for casino guests
- Organized the arrival and smooth stay of hundreds of invited casino guests
- Worked in cross-functional teams to ensure the availability of desirable rooms, show tickets, restaurant reservations, event tickets, limousines, etc.
- Coordinated activities with the VIP Services to achieve maximum level of guest service
- Coordinated wire transfers and availability of credit lines as determined by Executive VP
- Developed bilingual marketing materials
CLASS! Publications, Las Vegas, Nevada
Translator/Editor of Spanish-language section 1/98 – 12/98
- Drastically increased the amount of Spanish-language articles published monthly
- Wrote, researched, edited and/or translated up to 30 articles a month
- Helped organize events, workshops, and award ceremonies
- Worked with student interns on developing new ideas and programs
Computer Skills
- Office, Word Perfect, basic HTML, PowerPoint, HomeSite, Notepad, Textpad, Dreamweaver, WinMerge, basic Photoshop, Internet research, Content Management Systems, Déjà Vu (translation software).
Community Work
- Member, Board of Directors, CLASS! Publications since 1999
- Judge, 2006 Student Marketing Competition, American Marketing Association (AMA)
OBJECTIVE
To further build my career in management and problem solving with the hope of becoming an
invaluable asset in my field of expertise.EMPLOYMENT HISTORY
2006 to present
AWG Charter Services
Operations Manager
Responsible for scheduling the daily transportation needs of VIP clients, with over 100 class licensed drivers and vehicles in the odyssey system. Dealing with reservationists, dispatchers clients and DMC's on vehicle availability and changes to existing and future reservations. Tracking the status of broken and damaged vehicles with the mechanics based on changing demands.2003 to 2006
Olen Residential Realty
District Coordinator
Responsible for processing service requests and monitoring for completion. Maintaining all maintenance records, logs, reports and inventory control. Monitoring move in/move outs, vendor performance, soliciting vendor bids, processing of property invoices and apartment inspections. Scheduling vendors and assisting in the collection of rents and decling buget control. Problem solving and training managers on poor performaning properties to bring them up to par.2001 to 2003
Encorp Pacific
General Manager
Hands on supervision of a 2 million plus unit recycling company. Servicing the needs of existing clients and expanding new clients base. Dealing with government and client contracts, securing licenses and vendor bids.1998 to 2001
Paradigm Supper Club
General Manager
Responsible for the front and back of the house operations of 500 seat restaurant and banquet hall. Booking banquets, ordering, inventory control, scheduling, training and discipline 50 employees of a 10,000 square foot facility. Keeping in compliance with various government agencies and securing property licenses.EDUCATION
Degree in Graphic Design and Applied Arts
Barrie, OntarioHigh School Honors Graduate
Toronto, OntarioREFERENCES UPON REQUEST